FAQs

How long will it take to receive my order?

We promise to ship all orders within 24 hours of receiving your order.

For deliveries to France: Once your order has been shipped, your package will generally be delivered within 1 to 3 working days . We work in partnership with Chronopost and Colissimo to ensure secure and rapid delivery of your package.

For European countries: delivery time is generally 2 to 5 working days . We ship your order from France, either via Chronopost or via UPS , to guarantee a reliable and efficient delivery service.

Please note that all our orders are shipped from our stock located in Caen, France.

How can I track my order after purchase?

Once your order is confirmed, you will receive a link to track your order.

How are Yamena Berber rugs made?

Step 1: The process begins with the careful selection of natural sheep wool from the Atlas Mountains, ensuring quality materials for our Berber rugs.

Step 2: Our talented artisans in Morocco begin weaving by hand, using traditional techniques. Each rug is meticulously woven knot by knot to combine authenticity and durability, creating unique pieces.

Step 3: After weaving, our Berber rugs go through a multi-step washing process. This phase ensures exceptional softness, offering a unique tactile experience that feels like walking on clouds.

Step 4:
Once the washing is finished, the Berber rugs are carefully laid out under the Moroccan sun for drying. This final step adds a final touch, reinforcing the quality and authenticity of
each part.

How does Yamena manage to offer competitive prices for its Berber rugs?

At Yamena, we cut out the middlemen by working directly with cooperatives and women weavers. This approach allows us to keep costs reasonable while directly supporting local artisans. Thus, our competitive prices reflect our commitment to quality and fairness in the manufacturing process of our Berber rugs.

Are Yamena Berber rugs durable?

Absolutely ! At Yamena, we place great importance on sustainability. Our Berber rugs are designed to withstand daily wear and tear while retaining their natural beauty , ensuring quality that can last a lifetime. For tips on maintenance and how to make your rug even more durable, check out our guide to cleaning a Berber rug .

Can I return my Yamena Berber rug if it is not suitable?

Yes, at Yamena we accept returns within 30 days of purchase. Seeour returns policy for more information.